Privacy policy
NEMS Privacy Commitment
1. Data Collection & Use
Service Engagement:
When you engage our repair services or make a purchase, we gather necessary personal details such as your name, contact address, and email to fulfill your request.
Automated Data:
During website visits, we automatically collect your device’s IP address and browser/operating system data to optimize site functionality and security.
Marketing Communications:
With your explicit approval, we may send service updates, promotions, or technical insights via email.
2. Consent Management
Implied Consent:
By providing personal information for transactions (e.g., repairs, refunds), you consent to its use for that specific purpose.
Express Consent:
For secondary uses like marketing, we will seek your direct opt-in permission.
Withdrawal Rights:
Revoke your consent anytime by contacting us at support@nems.com.sg or mailing:
NEMS Group Pte Ltd
171 Stirling Road, #01-1119
Singapore 140171
3. Data Sharing & Legal Compliance
We disclose personal information only if:
- Required by law (e.g., court orders, regulatory inquiries).
- Necessary to enforce our Terms of Use or protect against fraudulent activity.
4. Infrastructure & Payment Security
Hosting Platform:
Our services operate on Shopify Inc., which securely stores your data on firewalled servers.
Payment Processing:
Direct payments (e.g., credit cards) adhere to PCI-DSS standards. Payment data is encrypted via SSL/TLS and retained only for transaction completion.
Learn more: Shopify’s Privacy Policy.
5. Third-Party Partnerships
Service Providers:
Third parties (e.g., payment processors) access data only to perform tasks on our behalf. Review their policies directly, as they operate under their jurisdictional laws.
Example: If you’re in Singapore and use a U.S.-based payment gateway, your data may fall under U.S. regulations like the CLOUD Act.
External Links:
Links to third-party sites are outside our governance. Review their policies independently.
6. Protection Measures
We employ industry-standard protocols (SSL, AES-256) to safeguard data against unauthorized access, alteration, or destruction.
7. Cookie Usage
We utilize cookies to enhance site functionality:
| Cookie Name | Purpose | Duration |
|---|---|---|
_session_id |
Tracks session activity (e.g., referral source). | Session |
_shopify_visit |
Monitors site visits for analytics. | 30 minutes |
cart |
Stores cart contents. | 2 weeks |
storefront_digest |
Manages password-protected page access. | Indefinite (if applicable) |
Adjust cookie settings via your browser preferences.
8. Age Restrictions
By using our services, you confirm you are of legal age in your jurisdiction or have authorized minor dependents under supervision.
9. Policy Amendments
We may update this policy periodically. Amendments become effective immediately upon publication. Significant changes will be flagged on our website.
Business Transfers: In mergers or acquisitions, your data may transfer to successors to ensure service continuity.
Contact Us
For data access, corrections, deletions, or complaints, contact:
Email: support@nems.com.sg
Mail: NEMS Group Pte Ltd, 171 Stirling Road, #01-1119, Singapore 140171